Cancellation & Refund Policy

The total price shown for a dive is the whole price — Diving Scanner is free for divers and adds no booking or platform fee on top. You pay 10% online when you book, which is collected by the platform operator, and the remaining balance directly to the dive centre under the payment terms shown for the offer.

Refunds follow the same split: the operator refunds the part it collected online, and the dive centre refunds anything you paid to it directly. Whoever received a payment is responsible for returning it.

Every offer shows its free-cancellation deadline before you pay, and it is repeated on your voucher. Deadlines are set by each dive centre, because their costs are real: boats are chartered, gas is blended and guides are rostered ahead of the day. The deadline runs on the local time of the dive centre unless your voucher says otherwise.

Cancel before the deadline and you receive a 100% refund — including the 10% paid online. Any balance not yet paid to the centre is simply no longer owed.

Cancel after the deadline and a 100% cancellation charge applies, subject to your mandatory rights and the medical exception below. The online payment is retained, and the centre may keep or claim the balance under the terms disclosed for the offer.

Not arriving at the meeting or pickup point at the agreed time — without notifying the dive centre — is a no-show, and 100% of the price is charged. Arriving too late to take part safely is treated the same way: a boat that has left, a briefing that has finished or a group already in the water cannot wait. If you are running late, call the centre immediately — a centre that can still fit you in usually will.

The same applies if you cannot take part because a clearly stated requirement isn’t met on the day — certification absent or expired, minimum age not met, required documents missing, or arriving under the influence of alcohol or drugs. If the certification, qualification level or other information provided at booking turns out to be false, the booking is non-refundable: that is a safety matter, not an administrative one.

If you cannot dive for medical reasons, you can request a full refund — after the deadline too — by sending an official medical statement from a recognised medical professional. It should identify you, be dated and signed, and confirm you were medically unable to take part on or around the activity date. Include only what is needed to show you couldn’t dive — a diagnosis is not required, and you may cover or remove those details. Send it as soon as you reasonably can, ideally before the scheduled dive. Once the statement is accepted, everything you paid is refunded on the split described above.

The dive centre has the first and final say on whether a dive runs. That is not a get-out — it is the point. A centre that will cancel a dive it judges unsafe is a centre worth diving with.

For weather and safety cancellations, the centre offers a suitable new date first. If rescheduling isn’t possible, or the alternative genuinely doesn’t work for you, you receive a 100% refund of everything you paid. A weather or safety cancellation is never treated as your cancellation. The same applies when a centre cancels for any other legitimate operational reason — and a centre may not cancel an accepted booking just to resell the space at a higher price.

You can ask to change the date, time or party size of a booking. A change takes effect only once it is confirmed by us or the dive centre, and is subject to availability, the offer’s requirements and any price difference you accept. If a change can’t be accommodated, the original cancellation terms continue to apply.

Approved refunds go back to the original payment method, in the currency the payment was made, normally within 14–28 business days. The exact timing depends on verification with the dive centre, payment provider procedures and your bank; the amount received can differ slightly through currency conversion or fees your own bank or card issuer applies, which are outside our control. Neither we nor the centre add any administrative fee for processing a refund.

Before starting a chargeback with your bank, contact us first — most matters resolve faster directly, and a chargeback does not by itself create a right to a refund where the cancellation fell outside the policy above. Nothing here limits your rights for unauthorised transactions or services not provided.

Where the mandatory consumer law of your country gives you more than this policy does, the law wins — nothing on this page limits rights that cannot lawfully be limited.

Most cancellations in diving are weather. It is worth building a spare day into a dive trip rather than booking your only free afternoon — if the sea is up, no centre worth trusting will take you out, and you’ll be glad of that.

Cancel from your booking in My trips, or contact us with your booking number, the activity and date, and the reason — we’ll handle it with the centre. For medical refunds, attach the medical statement.